ABOUT THE ROLE
Our service coordinators are known as care coordinators as this role is about more than just filling shifts. We are looking for compassionate and caring people to provide excellent customer service outcomes for clients who are elderly or who have a disability by developing and fostering excellent relationships with clients, support workers, and funding bodies.
You will use our work software to allocate support workers to provide assistance with tasks ranging from house cleaning right through to high needs personal care.
You will be responsible,
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- Provide guidance and assistance to our Support Workers working in the field, and complete health and wellbeing reports and incident reporting
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- Document complaints and compliments and conducting initial investigations.
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- Receive calls in relation to customers/external providers queries and responded to in a timely manner
- Develop and maintain relationships with service providers to ensure service coordination and all relevant client information is obtained accurately
- Ensure good working relationships with relevant stakeholders
- Respond to all communication from internal/external customers in a timely, courteous and professional manner, within 2 hours
- Planning, supporting and implementing rosters
- Work closely with clients and support workers to establish optimum and efficient services
- Ensure that sufficient and appropriately skilled workers are rostered to provide appropriate client care and support needs
- Regular phone calls to support workers and clients to communicate rostering outcomes and changes
- Ensure all phone calls, emails, changes to rosters, and other communication is documented
ABOUT YOU
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- Be personable, approachable, motivated, reliable and passionate with a can-do attitude
- Be able to build strong relationships and rapport with our internal team and clients and always deliver exceptional customer service
- Have a big heart and a desire to improve the lives of seniors and their families
- Be able to learn technologies quickly to interpret and analyse data
- Have previous experience in a high volumne Administration role / Client Care Co-ordinator (desirable)
- Have strong administration, communication, problem solving, time management and conflict resolution skills
- Have strong computer skills, including Microsoft Office and Excel
- Be flexible, adaptable, and able to remain calm under pressure to think on your feet with shifting priorities in an ever-changing environment
- Be experienced in the aged care or health sector (desirable)
WHAT WE OFFER
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- A rewarding career where you can make a positive difference in the lives of seniors and their families
- A welcome and supportive working environment
- Comprehensive training program
- A company that recognises and appreciates the value of the work that you do
- A fun and supportive team
SKILLS AND EXPERIENCES
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- Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients, care workers, and other stakeholders
- Excellent customer service skills and a commitment to providing high-quality service to clients
- The ability to assess client needs and coordinate services in a timely and effective manner
- Strong organizational skills, attention to detail, and the ability to work independently
QUALIFICATIONS
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- Recent experience in Aged Care rostering
- A National Police check issued in the last 12 months
- A minimum of three COVID vaccinations
- Working with Childrens Check
HOW TO PROCEED
To be eligible for this role, all applicants must have legal rights to work and live in Australia and must have a strong enthusiasm to continue their career within the industry as we all do!
Please express your interest by emailing your resume to: hr@wecarewellness.com.au
